Fitness Lifestyle Transformations complies with the Privacy Act 1988 (Cth) and the Privacy Principles in the Information Privacy Act 2009 (Qld).

COLLECTION

We collect personal information through our website (www.fitnesslifestyletransformations.com) or our social media accounts for the purpose of delivering our services online or in person.

We collect personal information:

• from our clients (when they register for online coaching program, request a product, submit an enquiry, or in the course of providing our services)

• when we receive an enquiry via our website or social media accounts

• when we receive an enquiry via email

• when you enter information on our website

The information we collect will be dependent on the type of interaction you have with us (general enquiry or client). We may collect your full name, date of birth, email address, postal address, weight, any existing or current medical conditions, before and after photos, and other personal information. Without this information, we may be unable to deliver our services.

Any health information we collect is for the purposes of creating and providing an individualised training program. This is to ensure we provide an exercise program that is safe and within the capabilities of the individual as part of our service delivery.

STORAGE

All personal information is only accessible to a small select number of persons who have exclusive access for the purpose of service delivery, and all information is treated with the highest level of confidentiality. Information you provide is encrypted with Secure Socket Layer (SSL) technology. We do not store billing information for our transactions, as these are processed through a gateway provider.

DISCLOSURE & SHARING

We may disclose personal information to third parties (excluding health information) to third parties we engage as part of our service delivery.

We will only disclose your personal information (including health information) with a third party for the purposes of medical clearance or advice as part of our service delivery with your written permission, or if required by law.

COOKIES

We use ‘cookie’ technology to help identify whether your device has visited our website previously. We use cookies to understand your preferences and provide these for you for future interactions. You can disable cookies within your preferred web browser. As a result, some features may not function properly and your experience may not work as efficiently.

RIGHTS & CHOICES

Images published on our website of our clients or visitors have been published with the sole written permission from those clients or visitors. These images remain the property of Fitness Lifestyle Transformations and cannot be used in any capacity.

If you would like to request access or correct any personal information we hold about you, please email us at lisa@fitnesslifestyletransformations.com

If you would like to unsubscribe from receiving any future emails or correspondence from us, you can select ‘unsubscribe’ at the bottom of any of our emails and follow the prompts.

COMPLAINTS

If you have any concerns or complaints regarding this privacy policy, please email us at lisa@fitnesslifestyletransformations.com

If you are not satisfied with our response and you feel your personal information has been mishandled, you can contact the Office of the Information Commissioner via www.oic.qld.gov.au

CHANGES TO THIS PRIVACY POLICY

This privacy policy is part of our terms and conditions with our clients and any individual who engages with our website or social media accounts. We may update this privacy policy from time to time in accordance with changes in the law or otherwise and these changes will be reflected immediately once posted on our website. Depending on the nature of the change, we may also notify you of these changes, and your continued use of our website or services will be deemed as you have agreed with these changes.

If you do not agree to the privacy policy (in whole or in part), you must terminate your use of our website and social media accounts, and advise us in writing prior to further receiving our services.

CONTACT US

If you have any questions or concerns regarding this privacy policy, or request to access, update or change your personal information details, please email us at lisa@fitnesslifestyletransformations.com